Charter Com the Worst

Charter Com the Worst

Charter Com the Worst, well maybe not the worst

I haven't had the "Government Communications Network-District"

ISP out of Kabul Afghanistan yet, so I can't say for certain they

are the worst.

They rope you in with one price and

later that price increases 100% 

slowly little at a time and NO ONE

asks if its ok to charge me more.

They just increase the price. 

Charter's service is abysmal.

95% of the time they are great,

100% good.

5% of the time they are 5% good.

I paid my Charter bill on the 2nd.

and they shut my phone off on the 

9th. 

7 "Chat now" sessions later

and they still haven't turned it

back on.

They said it was an error,

and 4 times they got my name,

account number, security code,

and pin, name and phone number,

and the last 4 numbers of my Social 

Security number and address.

And were going to turn the phone back

on, they made an error.

And the "Chat Sessions" got

dumped 6 times.

Nobody did, its still off.

And I'm not going to do chat again,

I'll pop the computer.

And not one thought to turn the phone

on and call me???

If you use the "back key" to correct

a spelling error their system dumps

the chat session and you start all over

again. With all the security stuff all over again.

My paranoid mind says they programed

it that way to discourage people

from using the chat function.

And the last time it just froze up.

After they collect all the information 

and then they ask me what my name is?

Of course its right there in chat,

my name right beside what I type..
I type "Gerald " right next to
the "Gerald " on the chat line.
The chat text says:
"Gerald says: Gerald"


AND every time you type in something
and hit enter, the cursor doesn't pick back
up on the Text line, you have to recenter
it on the line and hit enter every time.
Normally you just keep typing, in the
text box. Not with Charter Chat from
HELL.

So I type in my name in right

beside my name in the chat line.

Then I insist she tell me her name

and she types in "Carol" right beside

"Carol" on the chat line.

"Carol says: Carol"

Two can be stupid at this game.

And they don't give you the

option of having a copy of the

chat sent to you.

One other time

I got a bill from Charter

telling me I have to make payment

by XX date or the service will

be turned off. I was late.

I paid the bill on time then they still shut it

off 3 days past the shut off date,

telling me I had an additional bill

it was a "rolling balance" system

they were using????

I told them I had a statement on their 

letter head to pay $xyz dollars and

my service wouldn't be shut off, I had it

in writing, they explained to me

the letter didn't count it was what

was in their computer that counted.

And to straighten it out they want

me to drive to a city 60 miles away.

I just paid. I think it was $100.
I think I know why they are in Bankruptcy.

I just want to scream when I deal

with them, but I don't.

My blood pressure just soars,

and I just chat.

I was going to just call them to complain

but I can't the phone is out.

I could always contact them by Chat......
from HELL. Naw.
They can read it here.

I wonder how much the Afghan ISP

charges?

Gerald

Anthropologist

.

Follow up:
I called charter by cell phone,
and got a thick accent,
said they didn't know why my
phone service was suspended
but it would cost $60 to reconnect it.
I threatened to pull all my services from
them if they charged me the $60
so they decided to drop the
reconnect fee.
IF you require dependable 
phone service I'd look elsewhere,
I am.

And Charter admits it spys on its USERS.

.