Charter Com the Worst
Charter Com the Worst, well maybe not the worst
I haven't had the "Government Communications Network-District"
ISP out of Kabul Afghanistan yet, so I can't say for certain they
are the worst.
They rope you in with one price and
later that price increases 100%
slowly little at a time and NO ONE
asks if its ok to charge me more.
They just increase the price.
Charter's service is abysmal.
95% of the time they are great,
5% of the time they are 5% good.
I paid my Charter bill on the 2nd.
and they shut my phone off on the
7 "Chat now" sessions later
and they still haven't turned it
They said it was an error,
and 4 times they got my name,
account number, security code,
and pin, name and phone number,
and the last 4 numbers of my Social
Security number and address.
And were going to turn the phone back
on, they made an error.
And the "Chat Sessions" got
dumped 6 times.
Nobody did, its still off.
And I'm not going to do chat again,
I'll pop the computer.
And not one thought to turn the phone
on and call me???
If you use the "back key" to correct
a spelling error their system dumps
the chat session and you start all over
again. With all the security stuff all over again.
My paranoid mind says they programed
it that way to discourage people
from using the chat function.
And the last time it just froze up.
After they collect all the information
and then they ask me what my name is?
Of course its right there in chat,
my name right beside what I type..
I type "Gerald " right next to
the "Gerald " on the chat line.
The chat text says:
"Gerald says: Gerald"
AND every time you type in something
and hit enter, the cursor doesn't pick back
up on the Text line, you have to recenter
it on the line and hit enter every time.
Normally you just keep typing, in the
text box. Not with Charter Chat from
So I type in my name in right
beside my name in the chat line.
Then I insist she tell me her name
and she types in "Carol" right beside
"Carol" on the chat line.
"Carol says: Carol"
Two can be stupid at this game.
And they don't give you the
option of having a copy of the
chat sent to you.
One other time
I got a bill from Charter
telling me I have to make payment
by XX date or the service will
be turned off. I was late.
I paid the bill on time then they still shut it
off 3 days past the shut off date,
telling me I had an additional bill
it was a "rolling balance" system
they were using????
I told them I had a statement on their
letter head to pay $xyz dollars and
my service wouldn't be shut off, I had it
in writing, they explained to me
the letter didn't count it was what
was in their computer that counted.
And to straighten it out they want
me to drive to a city 60 miles away.
I just paid. I think it was $100.
I think I know why they are in Bankruptcy.
I just want to scream when I deal
with them, but I don't.
My blood pressure just soars,
and I just chat.
I was going to just call them to complain
but I can't the phone is out.
I could always contact them by Chat......
from HELL. Naw.
They can read it here.
I wonder how much the Afghan ISP
And Charter admits it spys on its USERS.
I called charter by cell phone,
and got a thick accent,
said they didn't know why my
phone service was suspended
but it would cost $60 to reconnect it.
I threatened to pull all my services from
them if they charged me the $60
so they decided to drop the
IF you require dependable
phone service I'd look elsewhere,
Labels: Charter Com the Worst